Shipping policy
ORDER PROCESS
Amiss ships from Sydney, Australia. Orders are processed Monday-Friday only (excluding major holidays). Please allow 1-5 business days for your order to be processed and packed prior to shipping. Order delivery time depends on shipment courier and destination. Delivery times are provided as a guideline only, and do not take into account possible delays caused by payment authorization, stock availability, and/or delays due to customs. Please allow 24 hours for your tracking number & shipping label to update.
Currently, Amiss only delivers to these locations - however we do plan to expand into the EU as we grow so stay tuned!
- Australia
- New Zealand
- United States
- United Kingdom
PRE ORDER
For items listed as pre order, please expect delivery within the delivery date window stated on the product description. For more information on your pre order, please inquire at hello@amissthelabel.com
AUSTRALIAN ORDERS
|
Standard Shipping 2-5 Business Days |
Free on orders $250+ |
|
Express Shipping 1-2 Business Days |
Free on orders $300+ |
FREE SHIPPING ON ORDERS OVER $350 AUD
INTERNATIONAL ORDERS
STANDARD SHIPPING
|
NEW ZEALAND Standard Shipping 10 - 14 Business days
Express Shipping 6 - 8 Business Days |
$15. 15 NZD
$33 NZD (free standard shipping for $350 AUD and up) |
|
UNITED STATES Standard Shipping 10 - 28 Business days
Australia Post Express Shipping 5 - 7 Business days |
$ 20.95 USD
$30 USD (depending on conversion rate of the day) |
|
UNITED KINGDOM Express Shipping 9 - 12 Business days |
£ 27 (depending on conversion rate of the day) |
AFTER PURCHASE COMMUNICATION
We like to keep you updated on the process of getting your order to you. You will receive the below email notifications:
- Order Confirmation - We have received your order.
- Dispatch & Shipping Confirmation - Your order has been wrapped with love and is now on its way to you. This email will include your tracking information.
If you need to contact our team regarding any enquiries regard your order, please contact our team at hello@amiss.com.au.
PLEASE NOTE: Once you receive your shipping information your order can take a few hours to become live for tracking. If you are unable to locate your tracking number in your dispatch email notification please contact our Amiss Customer Service Team via hello@amissthelabel.com
TAXES & DUTIES
Orders that are designated for shipment outside of Australia may be subject to local taxes, customs, duties, and fees levied by the destination country ["Import Fees"]. The recipient of the shipment is the importer on record in the destination country and is responsible for all Import Fees. Regulations for import duties and taxes vary by country and we are unable to control these costs or predict their amount. If you refuse a shipment from Amiss, you are responsible for the original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to Amiss.
INTERNATIONAL COSTS
To estimate shipping fees select: country, state, and zip code upon checkout. Shipping costs provided at checkout do not include any import duties and taxes. All orders are shipped as Delivery Duty Unpaid (DDU) and the customer will be responsible for payment of these costs upon delivery or your order. See section “TAXES & DUTIES” for more information.